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Technology Requirements

Technology Requirements and Resources for Online and Hybrid Courses 

Technical Support 

Information on technical services provided by the College may be found on the Information Technology (IT) website. Click/Tap to visit the IT page. 

You may also contact IT at:

(706) 894-4205 
(800) 277-7020 (Toll-free - ask for the IT Department) 
itdept@piedmont.edu 

Technical Requirements 

All Piedmont College courses use the Canvas learning management system as the official platform for online instruction. If you are new to Canvas, Click/Tap to view the Canvas Student Guide.

Canvas Accessibility Statement

Canvas runs on Windows, Mac, Linux, iOS, and Android, or any device with a web browser.

Support for Canvas is available 24/7 via live chat. Click/Tap for Canvas Support Live Chat

If you prefer to contact Canvas Support by telephone, the following number may be used 24/7 to obtain assistance: 1-833-723-6108

Canvas Mobile App for Students

Canvas offers a student app compatible with most mobile devices. The Canvas app is available for download in both the Google Play Store and Apple's iTunes and App Stores.

To learn more about the Canvas Student App, or to see it in action, Click/Tap Here.

Skill Requirements

An internet connection is necessary to participate in discussions and assignments, access readings, transfer course work, and receive feedback from your instructor and/or professor. For web-based courses, students should have a basic working knowledge of computers and internet use as well as access to a computer with a broadband (DSL, cable, satellite) internet connection. For technology requirements specific to this course, please review the minimum technology requirements found in the course syllabus. 

Minimum Technical Skills

Using Canvas LMS, Email, Microsoft Office 365.

Information Literacy Skills

Using online library resources, search engines, etc.?: Click/Tap Here to visit the Piedmont Library website.

The Library also provides links and resources for how to appropriately provide citations and references: Click/Tap Here 

Click here to learn more about accessing Piedmont Library online resources.

Additional Technology Resources 

Academic Writer, for disciplines using APA style. Free access to Piedmont students. If are you unsuccessful creating your account with this link, Click/Tap Here to locate and use the Library's proxy link for this product.

Grammarly (click here) (Links to an external site.) Free access for Piedmont students!

Lynda.com (click here for information) (Links to an external site.) Free access for Piedmont students! Includes use of mobile app.

Microsoft Office 365 (click here) (Links to an external site.) Free access for enrolled Piedmont students! Includes use of mobile apps.

Click here for more information on technology resources available for student use.  (Links to an external site.)

Computer Specifications

Ideally, computers should be under five years old in order to accommodate up-to-date software.

Canvas and its hosting infrastructure are designed for maximum compatibility and minimal requirements.

Screen Size

Canvas is best viewed at a minimum resolution of 1024x600 pixels, which is the average size of a laptop computer. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas mobile app.

Operating Systems

  • Windows 10
  • Mac OS- free updates are available. 
  • Linux - ChromeOS

Mobile Operating System Native App Support

  • iOS 12 recommended
  • Android 7.0 and newer

Computer Speed and Processor (minimum recommendations)

  • Use a computer 5 years old or newer when possible
  • 4GB of RAM (8GB or more recommended)
  • 2.5 GHz dual-core processor or higher (3.5 GB quad-core or higher recommended for courses using advanced software, video rendering, etc.)
  • Check with your advisor for any additional technology requirements for your major.

Internet Speed

  • Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
  • As online courses often require students to access or stream high-quality video and synchronous videoconferencing, internet download speeds greater than 25 Mbps are recommended. Click here to test your connection speed.  (Links to an external site.)

Screen Readers

Supported Browsers

Canvas supports the last two versions of every browser release. We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.

Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for Canvas. If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies. Learn how to clear your cache on a Mac or a PC.

Software Recommendations

Some online classes may use the following software. Additional software may be required by your course instructors. Always check your course syllabus for specific software recommendations. Also, your advisor may be able to tell you about any additional requirements for your major. 

Spam and Phishing Scams

  • Use anti-virus, anti-spyware and anti-malware software.
  • Use pins and passwords to secure your computer and devices- don't share your password with anyone. Create strong passwords that include a combination of letters and numbers that no one can guess (like your birthdate).