General Support
Click on the link that best describes the information you need:
Using WebCT
WebCT Problems
DeepFreeze
Student Email
Using WebCT
Basic Information about your WebCT Account
When you register for an online class, your account is set up and you are added to the class by an administrator.
All you have to do is log in and go.
Your username will be your first initial of your first name followed by your complete last name, the month and day
of your birthday. The birthdate will always be 4 digits. whether it's 0106 (January 6th) or 1217 (December 17th).
Example: John Smith was born on January 6, 1989, so his username would be jsmith0106.
Your initial password will be the same as your username. Please change this as soon as you log in.
Changing your WebCT Password
1.) Log in using the WebCT login page.
2.) Look in the Upper left-hand corner of the window for the Password Settings button and click it.
3.) On the new page type your current password into the field labelled Old Password.
4.) Then type a new password into the field labelled New Password
5.) Then re-type the new password in the field labelled Confirm New Password
6.) Click the Update Password button located below the fields.
7.) You should see: Success: Your password has been updated.
8.) Click the Continue button.
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WebCT Problems
I am having trouble getting to the WebCT login page. What do I do?
If you are experiencing trouble connecting to the WebCT Login page, you can go through the Library's EZProxy server.
If you do not already have an EZProxy account, contact someone at the Arrendale Library.
1.) Once you have your login information, go to the Arrendale Library website.
2.) Look in the upper right-hand corner of the page for the WebCT link and click it to go to the EZProxy Login page.
3.) Type your username into the field labelled Last Name
4.) Type your password into the field labelled EZProxy ID
5.) Click the Login button to get to the WebCT Login page.
If you are still unable to access the WebCT Login page, call ext. 1153 or 1452 for assistance.
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Deep Freeze
What is Deep Freeze and why is it on the computers?
Deep Freeze is a program used by the Department of Information Technology to protect
desktop computers from dangerous programs such as viruses and other malware.
Deep Freeze works by saving all the computer settings at a certain point in time and each time the
computer is rebooted or turned off, it reverts back to the saved settings, regardless of any changes that have
been made. This means that if you save your papers or PowerPoint presentations on a Deep Freeze computer, it
probably won't be there next time you use that computer.
Please be aware of this when working on homework or papers on a Piedmont computer. It is very important
that you remember to save multiple copies of your work. Email yourself a copy or two and save a copy on a usb
flash drive if you have one. Floppy disks are very unrealiable and many times people have lost important data due
to a corrupted floppy disk. If you do not have a USB flash drive, you should seriously consider getting one.
They are cheap and reliable.
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Using the Student Email system
How do I login to my Student Email account?
For full intructions on how to set up your Student Email account, please visit the Student WebMail Instruction Page.
How do I set my account up for Mail Forwarding?
1.) Sign in and look in the upper right-hand corner for “Options” (located under the “Sign Out” link)
2.) Click it to open the new page (if you are using Internet Explorer, you will need to choose “More Options” from the drop-down list)
3.) Under the “Manage Your Account” heading, click on the “Forward mail to another e-mail account” link
4.) Click the radio button next to “Forward your mail to another e-mail address” and enter an address in the supplied text box.
5.) Click the “Save” button
If you have read the instructions and require further assistance, please call ext. 1153
or 1452.
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